Help / Support
Frequently asked questions
How do I use the suction bell and for what?
You don't necessarily want to vacuum up pebbles at the bottom of the pond. The suction bell removes the dirt while the pebbles remain on the ground.
Where do I connect the pre-separator?
The pre-separator collects heavy and coarse particles. It is connected between the blue suction hose and the suction side inlet of the pond suction cleaner.
The pond suction cleaner does not suck properly or not at all!
Check power supply. Check if the suction hose is blocked or if the unit is overfilled. If yes, empty it. Another reason could be, unit is too high above the water level. Another possible reason could be that the unit is placed too high above the water level.
The vacuum cleaner does not pump properly or not at all!
Check whether the pump cable is plugged into the unit. The pump inlet in the tank may have to be cleaned because it is blocked (only when it is switched off and after being disconnected from the power supply!). If the drain hose is lying uphill and the incline is too steep, it can also cause problems with pumping out the water.
The vacuum cleaner switches off!
When this problem occurs, the unit is usually overfilled and switches off when the integrated float switch is triggered. Another possible reason can be clooged air supply slots - the pond suction cleaner is overheating.
The fuse (Fi circuit breaker) blows!
The fuse in the socket is too weak or the vacuum cleaner is standing in the rain and the electrics are soaked.
What accessories are available and what are they for?
Please select the menu option Accessories in the menu bar.
Steam or smoke comes out of the suction head!
Switch off the machine and have it checked by the manufacturer or a service workshop licensed by the manufacturer.
What is the maximum height or depth of the pond suction cleaner?
The pond suction cleaner must never be placed below the water surface, otherwise there is a risk of flooding the device. For best performance, the pond suction cleaner should not be positioned more than 60 cm above the water surface.
Can the pond suction cleaner be used in the blazing sun?
Operation in the blazing sun is possible, but we strongly recommend placing the pond suction cleaner in the shade to minimize heat development.
My question wasn't answered:
Please contact the technical support: +49 (0) 8342 - 70 595 40 or use our contact form. We'll try to help you as soon as possible.
Ponds need care! What you should know about pond care!
We offer advice and products here that have emerged from years of observation and practical experience of cleaning operations on hundreds of man-made garden and swimming ponds.
An artificially created body of water with a functioning ecosystem is the dream of every garden owner. Sooner or later, however, it causes trouble. Algae growth and pollution spoil the picture. Nature shows that almost all artificially created ponds, as well as naturally formed bodies of water, sooner or later have problems with algae growth or pollution. The right care with the right water care products helps you to maintain the pleasure and fun.
The gentle and simple way of pond care
The most effective maintenance tool for a pond is a pond suction cleaner. Our pond cleaning devices offered for this purpose are all capable of removing algae growth and dirt. Pond suction cleaner suck the dirty water and pump it to external places (compost area, the output may well be a good fertiliser for other garden areas).
Pond maintenance with water filtration and water recirculation
The best solution for established biosystems arepond suction cleaners with subsequent water filtration and water recirculation. Immediate recirculation of the filtered water protects the pond biosystem. Of course, this method is more time-consuming and expensive than suction without recirculation. Larger filter surfaces are necessary to filter sludge and water, and the sponge filters must be cleaned regularly.
Aids for pond maintenance
In addition to sucking up dirt and pollution, pond care products prevent further algae proliferation. Fully biological water care products improve water quality by binding nutrients and containing algae blooms. New ultrasonic induction devices, harmless to humans and animals, successfully combat algae growth.
Extremely polluted ponds
We call ponds extremely polluted if their mud layer is thicker than 10 cm. In the case of such extreme pollution, e.g.: ponds that have not been cleaned for several years, the pond should be drained and the mud removed manually. Follow-up cleaning with our pond suction cleaners (at least once a year) will then keep your pond clean for a long time. However, such situations should be avoided if possible; they represent the utmost worst-case scenario for the biosystem. With regular cleaning using the gentle suction method, such emergency situations do not occur.
Ponds with swimming areas
A clean swimming area is the showpiece of every swimming pond. The pleasure is noticeably dampened when dead algae float around in front of your nose while swimming or you can no longer see the bottom because of all the mud that has been stirred up. In this area, too, pond suction cleaners help to remove the dirt. Depending on the size of the pond and the swimming area as well as the time needed for cleaning, there are different powerful pond suction cleaners available for this purpose.
Ideal for ponds with swimming areas are our Vortex pond robots. These swimming zone robots from Zodiac are certainly the most intelligently designed robots. Thanks to the new position of the pump motor and the water flow, the engineers have succeeded in designing the first swimming pond robot with Vortex technology. The vortex effect creates an extremely strong vortex inside the filter, dirt particles therefore do not attach themselves to the filter wall and the filter cannot get clogged. Picked-up dirt particles are collected in an easy-to-remove container located in the upper part of the unit. Emptying is done simply with a click, without any contact with dirt particles, so that the filter can be cleaned quickly and hygienically.